Idaho Gov. Butch Otter converses with Ross Eggett, Allstate human resources manager, at the company’s Chubbuck customer call center where a major expansion was announced.
Allstate Insurance Company’s announcement Thursday, Jan. 17, that it would expand its Pocatello/Chubbuck operations by opening a roadside services center and hiring 225 additional employees was welcomed by Idaho Gov. C.L. “Butch” Otter and a host of elected and business officials.
Opened 14 months ago directly west of the Pine Ridge Mall and south of Home Depot, the 75,000-square-foot Allstate customer contact center now employs 250 and is in the process of training 120 additional employees during 2013’s first quarter. Those 370 employees, coupled with the 225 in roadside service, would bring Allstate’s total local employment to nearly 600.
Like Otter, Pocatello Mayor Brian Blad and Chubbuck Mayor Steven England praised Allstate’s expansion. Blad said he expects Allstate’s employment in Bannock County to ultimately reach 800, making it one of the area’s largest employers.
Allstate’s new center will handle roadside emergency calls for customers across the United States, requiring center representatives, managers and instructors. The existing customer care center is undergoing construction to accommodate the roadside services center.
“Allstate could have gone anywhere else,” Otter told a large crowd inside the company’s dining area. He was flanked by local employees with 225 blue balloons. “This adds a lot of luster to a project started a short time ago. … This is a great day for us all.”
Otter said he commends Allstate when he meets with other governors. He mentioned that he recently met with the premiers of four western Canadian provinces to proceed with the Keystone pipeline project.
Paul Huber, Allstate roadside services chief operations officer, said the new center will increase the company’s flexibility to serve all customers, handle existing volumes and prepare for future strategic growth. The company serves 175,000 households in Idaho.
After conducting an extensive nationwide search, Allstate concluded that “Chubbuck/Pocatello is the perfect location for expansion,” Huber said, mentioning the new center’s first training class for employees will be Jan. 28 with the first live calls set for Feb. 12.
Jody Lewis, Allstate contact center site leader, and Diane Love, temporary roadside services site leader, also addressed the crowd.Share on Facebook